Privacy Policy

1. Introduction

RoRu ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you use our dental clinic management platform.

2. Information We Collect

We collect the following categories of information:

• Account information: name, email, password, and contact details provided during registration.
• Clinic information: clinic name, address, business hours, tagline, website, and platform code.
• Patient records: patient demographics, treatment history, appointments, and billing records that you enter into the Service.
• Usage data: log files, device information, IP address, browser type, and interactions with the Service.
• Payment information: processed through third-party payment providers; we do not store full payment card details on our servers.

3. How We Use Information

We use the information we collect to provide and improve the Service, authenticate users, process payments, send service-related communications, respond to support requests, monitor security and prevent abuse, and comply with legal obligations. We do not sell your personal information or your patients' information to third parties.

4. Data Sharing & Disclosure

We share information only with trusted service providers who help us operate the Service (such as hosting, email delivery, and payment processing), and only to the extent necessary for them to perform their functions. We may also disclose information when required by law, to enforce our terms, or to protect the rights and safety of our users.

5. Data Security

We use industry-standard technical and organizational measures to protect your data, including encryption in transit, access controls, and regular security reviews. No system is perfectly secure, however, and you are responsible for safeguarding your platform code, password, and other credentials.

6. Patient Data & Healthcare Confidentiality

As a clinic, you are the controller of your patients' health information, and you are responsible for ensuring you have the proper legal basis and consents to enter that information into the Service. We act as a processor of patient data and will only use it to provide the Service to you. You should ensure your use of RoRu complies with all applicable healthcare and data protection laws in your jurisdiction.

7. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can disable cookies through your browser settings, though some parts of the Service may not work correctly without them.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete the personal information we hold about you, to object to or restrict certain processing, and to receive a copy of your data in a portable format. Contact us at the address below to exercise these rights.

9. Data Retention

We retain your information for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it.

10. Children's Privacy

RoRu is intended for use by dental professionals and is not directed to children. We do not knowingly collect personal information directly from children. Patient records may include information about minors, but those records are entered and managed by clinic staff under the patient or guardian's authority.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through the Service. The "Last updated" date at the top reflects the most recent revision.

12. Contact

For questions or concerns about this Privacy Policy or our data practices, contact us at privacy@roru.app.